Refund policy

Last updated: 6 October 2026

This Refund Policy applies to purchases made from OX Strong Health Ltd, trading as OXOLT (“OXOLT”, “we”, “us” or “our”).

We want our refund and cancellation terms to be clear and fair. Nothing in this policy affects your statutory rights under UK consumer law.

For questions about a purchase or refund, contact us at hello@oxolt.com.

1. Coaching and Performance Services

OXOLT provides services including Strength & Conditioning, Swimming Coaching, Nutrition support, Injury Support and Performance Director consultations.

Your 14-day cancellation right

Where you purchase a service online as a consumer, you will normally have the right to cancel your contract within 14 days from the day the contract is entered into, without giving a reason.

To exercise this right, contact us at hello@oxolt.com and clearly state that you wish to cancel.

If you ask us to begin the service during the 14-day cancellation period

Many OXOLT services are designed to begin shortly after purchase.

Where you expressly ask us to begin providing a service before the end of the 14-day cancellation period, and you later cancel within that period, we may deduct or charge an amount that is proportionate to the service already provided up to the point that you tell us you wish to cancel.

For example, this may include work already completed such as:

• an initial consultation;

• assessment or onboarding work;

• programme design;

• review of information supplied by you;

• coaching or professional time already provided; or

• other personalised work carried out at your request.

Where a service has been fully performed during the cancellation period following your express request and acknowledgement that your cancellation right will be lost once the service has been fully performed, the statutory right to cancel may no longer apply.

This does not affect your rights where a service has not been provided with reasonable care and skill or is otherwise not as described.

2. Monthly and Recurring Services

Recurring services may include Strength & Conditioning, Swimming Coaching, Nutrition support or other ongoing OXOLT services.

Your right to cancel a recurring subscription is separate from any statutory right to cancel your initial purchase.

You may cancel future renewals in accordance with our Cancellation Policy.

Cancelling a recurring service normally prevents future charges but does not automatically create a refund for a billing period that has already started or for services already supplied.

Where a payment has been taken incorrectly, or where you believe you are entitled to a refund under your statutory rights, please contact us and we will review the matter.

3. One-Off Services and Consultations

One-off services may include Injury Support, Performance Director consultations or other individually purchased appointments or professional services.

The same 14-day statutory cancellation provisions described above apply where applicable.

If you ask us to carry out the service during the 14-day cancellation period, you may be required to pay a reasonable and proportionate amount for the work completed before cancellation.

If a booked appointment cannot be attended, please contact us as early as possible.

Where OXOLT or the relevant specialist needs to cancel an appointment and a suitable alternative cannot be agreed, any payment made for that appointment will be refunded.

4. Digital Products and Downloadable Resources

OXOLT may sell digital products such as downloadable guides, training resources, templates or other digital content.

Where a digital product has not yet been supplied or accessed, you may normally cancel within 14 days of purchase.

Where you expressly agree to receive or access digital content immediately and acknowledge that doing so means you will lose your statutory 14-day cancellation right once supply begins, the right to cancel will end when the digital content is supplied.

If the required consent or acknowledgement has not been obtained, your statutory cancellation rights are not removed.

If a digital product is faulty, corrupted, materially different from its description or cannot reasonably be accessed, please contact us so that we can provide a replacement, resolve the issue or offer another appropriate remedy.

5. Physical Goods and Merchandise

For physical goods purchased online, such as OXOLT clothing, team kit or other merchandise, consumers will normally have the right to cancel within 14 days from the day after receiving the goods.

After telling us that you wish to cancel, you must normally return the goods within 14 days.

Unless we agree otherwise, you are responsible for the direct cost of returning the goods.

Returned items should be:

• unused;

• unworn, other than reasonable handling necessary to inspect the item;

• returned with any original labels or packaging where reasonably possible; and

• protected appropriately for return.

We may make a deduction from a refund where the value of an item has been reduced because it has been handled beyond what would reasonably be permitted when examining it in a shop.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

6. Personalised or Custom-Made Goods

Where a physical item has been made specifically to your requirements or clearly personalised, statutory change-of-mind cancellation rights may not apply.

This does not affect your rights if the item is faulty, damaged or not as described.

7. Faulty or Misdescribed Products and Services

If goods, digital content or services are faulty, not as described or do not meet the standards required by UK consumer law, you may have additional legal rights.

This policy does not limit those rights.

Please contact hello@oxolt.com with your order details and a description of the issue so that we can review it promptly.

8. Refund Method and Timing

Where a refund is due, we will normally refund you using the same payment method used for the original transaction unless we agree otherwise.

Refunds will be processed without undue delay and within the timescales required by applicable consumer law.

For returned physical goods, we may be entitled to wait until we receive the returned goods or evidence that they have been sent back before issuing the refund.

Any additional delivery cost resulting from your choice of a delivery method more expensive than our standard delivery option may not be refundable.

9. How to Cancel or Request a Refund

To cancel an order, exercise a statutory cancellation right or request a refund, email:

hello@oxolt.com

Please include:

• your full name;

• the email address used for your purchase;

• your order number, where available;

• the product or service concerned; and

• whether you are requesting cancellation, a refund or help resolving a problem.

You do not need to give a reason when exercising a statutory cancellation right.

10. Relationship With Other OXOLT Policies

This Refund Policy should be read alongside our:

• Cancellation Policy;

• Terms of Service;

• Shipping Policy;

• Privacy Policy; and

• Disclaimer.

Where there is any conflict between this policy and your statutory rights, your statutory rights take priority.

11. Contact

OX Strong Health Ltd
Trading as OXOLT
Company number: 12538903

Email: hello@oxolt.com

For any question about refunds, cancellations or your consumer rights in relation to an OXOLT purchase, please contact us before making a return or initiating a chargeback so that we have the opportunity to resolve the matter.