Shipping policy
OXOLT primarily provides digital coaching, training and support services. These services are delivered online and do not require physical shipping.
Digital Services
Access to digital services, programmes, resources and online coaching will normally be provided electronically following purchase or subscription.
Where access is provided through an OXOLT account or third-party platform, customers will receive the relevant information required to access their service.
Physical Products
Where OXOLT offers physical products, including clothing, equipment or Team Kit, shipping options and delivery costs will be displayed at checkout before payment is completed.
Orders will normally be dispatched within the timeframe stated on the relevant product page or at checkout.
Delivery times are estimates and may vary depending on the delivery service, destination and circumstances outside our control.
Once an order has been dispatched, customers may receive tracking information where this is available.
Delivery Issues
If your physical order has not arrived within the expected delivery timeframe, or arrives damaged or incorrect, please contact us at:
Please include your order number and details of the issue so that we can investigate and assist you.
Delivery Charges
Any applicable delivery charges will be clearly displayed before you complete your purchase.
Digital services do not incur shipping charges.
Contact
If you have any questions about delivery or shipping, please contact:
OXOLT
Ox Strong Health Ltd
Company number: 12538903
Registered in England and Wales
Registered office: 59-61 Charlotte Street St Pauls Square, Birmingham, West Midlands, England, B3 1PX