Cancellation policy

Last updated: 6 October 2026

OX Strong Health Ltd, trading as OXOLT, offers a range of coaching, performance and support services. Some services are purchased as recurring monthly subscriptions, while others are one-off purchases.

This policy explains how recurring payments and cancellations work. It should be read alongside our Refund Policy and Terms of Service.

Nothing in this policy affects your statutory rights under UK consumer law.

Monthly Subscriptions

Where a service is purchased as a monthly subscription, your subscription will automatically renew each month at the price shown when you subscribe unless you cancel it.

Your chosen payment method will be processed securely by our payment provider and charged on each renewal date.

You can cancel your subscription at any time.

Once cancelled:

no further renewal payments will normally be taken;
your current paid period will normally remain active until its scheduled end date; and
your access to, or delivery of, the relevant service will normally end at the end of that paid period.

Cancelling a subscription does not normally result in a refund for a billing period that has already begun, except where a refund or cancellation right applies under UK consumer law or under our Refund Policy.

Your Statutory Cancellation Rights

Where you purchase a service online as a consumer, you will normally have the legal right to cancel without giving a reason. The cancellation period ends 14 days after the day on which the contract is entered into.

If you ask OXOLT to begin providing the service during this 14-day period and subsequently exercise your right to cancel, you may be required to pay a reasonable and proportionate amount for services already provided before you cancelled.

Where a service has been fully performed during the cancellation period following your express request and the legally required acknowledgement, your statutory right to cancel may come to an end.

Further details are set out in our Refund Policy.

7-Day Trials

Where a specific OXOLT service is expressly advertised as including a 7-day trial, the terms of that trial will be shown before you subscribe.

If the trial automatically converts into a paid subscription, the monthly price and the date on which payment will begin will be clearly displayed before purchase.

You may cancel during the trial period to prevent the subscription continuing into the first paid billing period.

Unless otherwise stated, cancelling during a trial does not prevent you from using the service for the remainder of the trial period.

Your statutory consumer rights are separate from any promotional trial period offered by OXOLT.

One-Off Purchases

Some OXOLT services may be purchased on a one-off basis.

This may include services such as Injury Support, individual consultations or other separately purchased support.

A one-off purchase does not automatically renew.

No further payment will be taken unless you make another purchase or separately subscribe to an ongoing service.

Statutory cancellation and refund rights may still apply to one-off purchases. Please see our Refund Policy for further information.

Digital Products and Resources

Digital guides, downloadable resources or other digital content may also be sold as one-off purchases.

These do not automatically renew unless the product page clearly states otherwise.

Different cancellation rules can apply once digital content has been supplied. Please see our Refund Policy for details.

How to Cancel

Log in to your OXOLT customer account, open Manage Subscriptions, select the subscription you wish to cancel and follow the cancellation steps.

If you cannot access your subscription or need help, email hello@oxolt.com using the email address associated with your purchase where possible.

Cancellation stops future renewals. Your service normally remains available until the end of your current paid period.

Cancellation Confirmation

Once a subscription has been successfully cancelled, no further renewal payments should be taken.

Where cancellation is completed through an online account, please retain any cancellation confirmation provided.

If you believe a payment has been taken after a valid cancellation, contact us at hello@oxolt.com and we will investigate it.

Changes to Subscription Prices

If the price of a recurring OXOLT service changes, any change affecting an existing subscription will be communicated in accordance with applicable law and the terms of your subscription.

We will not retrospectively change the price of a billing period that has already been paid for.